At Raeliva, we are committed to ensuring that every patient receives safe, effective, and properly dispensed medication. Because all prescriptions are customized and dispensed according to individual medical consultations, we cannot accept returns or exchanges on pharmaceutical products once they have been prescribed, shipped, or opened.
However, we understand that certain circumstances may warrant a refund or credit. Please review our policy below.
Returns
Due to federal and state pharmacy regulations, we are unable to accept returns on prescription medications. This policy is in place to maintain patient safety and comply with regulatory standards governing pharmaceutical products.
If you believe you received the wrong medication, dosage, or there was an error in fulfillment, please contact our support team immediately at support@raeliva.com so that we can investigate and correct the issue.
Refunds
Refunds may be issued only in the following cases:
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The order was cancelled before it was processed or shipped.
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A duplicate charge was made in error.
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The product was not received due to a verified shipping or pharmacy error.
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The prescribing provider determined that treatment could not proceed after consultation.
If your situation qualifies for a refund, our team will process it to the original payment method within 5–10 business days after confirmation.
Refunds cannot be issued for:
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Completed medical consultations
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Prescription medications already dispensed or shipped
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Situations where treatment was discontinued by the patient after shipment
Order Cancellations
Orders can only be cancelled before the prescription has been processed. Once a medication has been prescribed or prepared for shipment, the order cannot be changed or refunded.
To request a cancellation, contact us as soon as possible at support@raeliva.com, or message your care team directly by text or email. You will receive written confirmation, and no further charges occur once your cancellation is confirmed.
Contact Us
If you have questions about your order or this policy, please contact our support team: 📧 support@raeliva.com
We are committed to transparency and patient satisfaction and will make every effort to resolve any issues promptly and professionally.