Question 1

What is NAD+ used for?

Accepted Answer

NAD+ is a coenzyme central to cellular energy production. In a provider-guided protocol it may help support energy, focus, and recovery for some people. It is used as part of a longevity-focused plan, not as a treatment for any specific disease.

Question 2

What is the difference between NAD+, NMN, and NR?

Accepted Answer

NMN and NR are precursors your body converts into NAD+, typically taken as oral supplements. NAD+ therapy provides the coenzyme directly, under provider guidance. They all relate to the same pathway; the difference is form, delivery, and oversight.

Question 3

Are there side effects?

Accepted Answer

Side effects are possible, and we will be straight about them. Reported effects can include flushing, nausea, or discomfort at the injection site, often tied to how quickly a dose is given. Your provider guides your dose and protocol, and you can message your provider anytime.

Question 4

How is it taken?

Accepted Answer

NAD+ is provided in provider-recommended forms with a dosing protocol tailored to you. Your provider explains exactly how and how often to use it, and Raeliva’s clinical team coordinates refills.

Question 5

Who should not use NAD+?

Accepted Answer

NAD+ therapy is not right for everyone. People who are pregnant or nursing, have an active or recent cancer diagnosis, or have certain medical conditions may not be candidates, which the provider screening checks. Share your full health history during intake. If treatment is not right for you, there is nothing to pay.

Question 6

How fast will I notice changes?

Accepted Answer

It varies, and we will not pretend otherwise. Some people report energy changes within weeks; for others it takes longer, and some notice little. NAD+ is a gradual support, not a quick fix, and your check-ins exist to track what is actually happening.

Question 7

What is included in the monthly price?

Accepted Answer

One clear monthly price of $179 includes your medication, provider review, refill coordination, shipping, and ongoing support. Lab work, when required, may be billed separately unless otherwise stated. No hidden medication fees, no contracts, cancel anytime. If treatment is not right for you, there is nothing to pay.

Question 8

Is this covered by insurance?

Accepted Answer

Generally no. Insurance plans do not typically cover compounded wellness protocols, which is why Raeliva uses one clear cash price with everything included. FSA and HSA eligibility depends on your plan and the purpose of treatment; check with your plan administrator.

Question 9

Do I need labs before starting NAD+?

Accepted Answer

Sometimes. Your provider may review recent labs, request new labs, or determine that a health-history review is enough to begin. Lab requirements depend on your health history, goals, medications, and the form of NAD+ being considered. If labs are required, Raeliva will make the cost clear before you continue.

Question 10

Who is eligible for NAD+?

Accepted Answer

A licensed provider reviews your intake to confirm whether NAD+ is appropriate. That review covers your health history, current medications and supplements, your goals, and any conditions that would make treatment inappropriate. There is no obligation until the eligibility review is complete, and if treatment is not right for you there is nothing to pay.

Question 11

Will I need lab work?

Accepted Answer

Sometimes. Your provider may review recent labs, request new labs, or decide a health-history review is enough to begin. If labs are required, Raeliva makes the cost clear before you continue — lab work may be billed separately from your monthly price.

Question 12

How is my medication shipped?

Accepted Answer

Medication ships in discreet, temperature-appropriate packaging from a licensed pharmacy, with tracking updates from order to delivery. The packaging depends on the form your provider prescribes.

Question 13

Do you ship to all US states?

Accepted Answer

All 50 states. Providers in our network are licensed in every US state, so where you live does not determine whether you can be seen — your eligibility is decided by the provider reviewing your health history.

Question 14

What about international shipping?

Accepted Answer

At this time, Raeliva only ships within the United States. We hope to expand in the future.

Question 15

Is this a compounded medication?

Accepted Answer

Yes. NAD+ is a compounded medication: it is prepared by an appropriately licensed pharmacy or outsourcing facility against a prescription from a licensed provider, rather than dispensed as an FDA-approved finished manufactured product. Compounded medications are not FDA-approved and are not reviewed by the FDA for safety, effectiveness, or quality before they are dispensed. Every medication Raeliva offers is compounded, and we label it that way so you always know what you are receiving.

Question 16

Are the multi-month plans billed monthly or upfront?

Accepted Answer

Upfront, as a single charge. The monthly figure we show for a multi-month plan is the effective rate — what the total works out to per month — not a monthly payment. For example, the NAD+ 12-month plan is $1,400 billed once, which is $117 a month. If you would rather pay month to month, the monthly plan is available at a slightly higher rate.

Question 17

Does my price go up after my first order?

Accepted Answer

No. The price you start on is the price you keep — it does not rise after your first bundle, after a promotional period, or because your prescribed dose increases. The one thing that does not carry forward is a promo code: those are valid for a single use, so if your first order used one, later orders bill at your plan’s standard rate.

Question 18

Can I start monthly and switch to a longer plan later?

Accepted Answer

Yes, and you can do it at any time. Plenty of people start month to month to make sure the medication agrees with them, then move to a longer plan for the better rate once they know it does. Message your care team or request the change in your patient portal at care.raeliva.com/login. Switching to a longer plan lowers your effective monthly cost; the longer plan is billed upfront.

Question 19

Do you take insurance, FSA, or HSA?

Accepted Answer

We do not bill insurance — pricing is direct-pay, which is how we can quote one clear number. FSA and HSA eligibility depends on your specific plan and the purpose of treatment, so check with your plan administrator. If you need an itemized receipt to submit for reimbursement, email support@raeliva.com and we will send one.

Question 20

How do I refill or reorder?

Accepted Answer

Two routes. Toward the end of your plan you are sent a check-in form: you tell us how treatment has been going, a provider reviews your answers and decides your next dose, and your refill is issued from there. You can also log in to your patient portal at care.raeliva.com/login and request a refill directly. Either way a provider reviews it before anything is dispensed — a refill is a fresh clinical decision, not an automatic repeat.

Question 21

How do I cancel?

Accepted Answer

Two ways, both of which work: email support@raeliva.com, or message your care team directly by text or email. You will get written confirmation, and no further charges occur once your cancellation is confirmed. There are no long-term contracts and no cancellation fee. If you have emailed and not heard back, email again and say it is a second request — we would rather field a duplicate than leave a cancellation sitting.

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